Terms & Conditions

Shipping

CURRENT SHIPPING TIMES: Currently items ordered and paid for typically ship within 2 days via USPS unless otherwise noted in description of product.

INTERNATIONAL BUYERS: If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. I, the seller, are not responsible for customs charges. Please note that International orders can take up to 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. 

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact me so that I can make it right. I truly want to please my customers and will always try my hardest to resolve any situations that come up.  Please remember that although your products are handled very carefully while in my possession, once it's sent to the post office it's out of my control. I am not responsible for products once they have left my hands.  Please make arrangements for your products not to be left outside when they arrive.  Some products, when exposed to extreme high/freezing temps, can be damaged.  Hope Oaks Handmade Soaps (Espie Tuthill)  cannot be held responsible for the following examples: delays caused by weather, mechanical failure or other acts beyond my control, carrier’s error/loss/damage, incorrect or incomplete addresses input by the customer on the original online order, etc. 

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).


Refunds and Exchanges

Due to the nature of our products, I cannot accept returns. I may offer a replacement or a shop credit for certain circumstances for products sold on my website/Etsy Store only.  Please send me an email at espie.tuthill@gmail.com with any concerns about your purchase so I can try to work something out. ALL SALES ARE FINAL.

Your business is important to me! At Hope Oaks Handmade Soaps excellent customer service is my number one concern. This includes double checking your order and packaging everything carefully. Occasionally accidents do happen. If your order arrives damaged or missing an item, please let me know right away so that I may correct the problem. If a product is not in good condition when it arrives to you, please contact me with your order number and return the damaged goods, I will replace the product immediately.